UK mobile customers will be able to terminate contracts mid-flight if met with price hikes

UK telecommunications regulator, Ofcom has sealed a victory for mobile customers regarding contracts and toll hikes. The new guidelines, which accept effect from tomorrow, will enable customers (consumers and small businesses) who take out new landline, broadband or mobile contracts to finish immediately without penalty, should the service provider increase the monthly subscription fee.

This move follows an Ofcom review into the fairness of contract cost terms, which plant that many consumers were caught off-guard by price hikes mid-contract when they were nether the impression their subscription was locked at a fixed price. Ofcom states that should a provider wish to increase the monthly subscription fee agreed by the client at the point of sale, they should be provide at to the lowest degree one month's notice, with the ability for the client to cancel the contract without penalty.

Non but will customers exist protected against sudden price increases, but Ofcom's new guidelines detail that any alterations made to "contract terms, pricing or others, must be communicated clearly and transparently." The industry regulator volition monitor providers to see how they implement and adhere to said guidelines. Claudio Pollack, Ofcom's Consumer Group Managing director commented on today's proclamation:

"We have reached an important milestone in our piece of work to ensure consumers and pocket-sized businesses have better protection against unexpected cost increases. Additionally, our new guide highlights important factors customers might desire to consider before entering into a new contract to assistance them understand exactly what they are signing upwardly to."

Should you wish to observe out more information on these changes and added protection, Ofcom has also published communication and information on the factors you lot may wish to consider before signing up to a new landline, broadband or mobile contract -- particularly useful if you're unsure what this all means. Check out resources available over on the Ofcom website.

This is yet another pace in the right direction with it being little under a twelvemonth ago when Ofcom began tackling complimentary UK numbers.

Have you been affected past unexpected price hikes in the past?

Source: Ofcom, via: Android Fundamental

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